Have you ever been in a situation where you felt like your voice was unheard, neglected, disregarded? Unfortunately, this is the case for millions of hospital patients around the world, whose feedback and comments are not being adequately acknowledged. Care aims to support health care centers in understanding and improving the patient experience without needing much manual effort.
Care lets patients input reviews in a multitude of languages and uses text analysis to figure out the sentiment of the review along with some keywords (or main points) extracted from the text. Hospitals can then improve their services by briefly looking over the reviews that they’ve accumulated over time, providing patients with better quality experience and ultimately improving their health and well-being, so that no patient will ever have to feel unappreciated and unsatisfied with their healthcare again.